SAPLAST d.o.o. Privacy Policy

Our responsibility towards your privacy

At SAPLAST d.o.o., personal data protection is an important part of our business responsibility and professional standards. We are committed to lawful, fair and transparent processing of personal data belonging to all users, clients, partners and website visitors.

We process personal data in accordance with the Law on Personal Data Protection of Bosnia and Herzegovina (“Official Gazette of BiH”, Nos. 49/06, 76/11 and 89/11), subordinate legislation of the Personal Data Protection Agency of BiH, and relevant principles of the European Union’s General Data Protection Regulation (GDPR), where applicable.

By using the website www.saplast.ba you confirm that you are familiar with this Privacy Policy.

Data controller

The personal data controller is:

SAPLAST d.o.o.
Nikole Šopa 245
71000 Sarajevo
Bosnia and Herzegovina

E-mail: admin@saplast.ba
Telephone: +387 33 779 500

What data we collect

When using our website, particularly the contact and quotation request forms, users may voluntarily provide personal data including:

• first and last name,
• company name,
• address,
• telephone number,
• email address,
• information about products and systems of interest,
• message or enquiry content.

Besides data supplied directly, the website may automatically record technical data such as IP address, browser type, operating system, access date and time, pages visited and basic website usage information.

These data are processed in accordance with Articles 4 and 6 of the Law on Personal Data Protection of BiH.

Purpose of processing

We process personal data exclusively for:

• responding to user enquiries,
• preparing quotations and business correspondence,
• performing contractual and pre-contractual activities,
• technical website maintenance and security,
• improving functionality and user experience.

Data will not be used for marketing without the user’s prior consent.

The legal bases for processing are user consent, the company’s legitimate interests, performance of contractual obligations and legal obligations, in accordance with Articles 5 and 6 of the Law on Personal Data Protection of BiH.

Cookies

Websitewww.saplast.ba uses cookies for proper website operation, traffic analysis and improved user experience.

Cookies may include:

• strictly necessary technical cookies,
• functional cookies,
• analytics and statistical cookies.

On the first visit, users see a cookie notice allowing them to accept, reject or customise cookie settings.

Non-essential cookies will not be activated without prior user consent.

Data sharing and protection

SAPLAST d.o.o. does not sell or disclose personal data to third parties for marketing purposes.

Data may be accessible only to authorised employees, IT and hosting partners, technical support providers or competent authorities where required by law.

Under Article 14 of the Law on Personal Data Protection of BiH, we apply appropriate technical and organisational safeguards against unauthorised access, misuse, loss or destruction of data.

Data retention period

We retain personal data only as long as necessary for the processing purpose or as required by applicable law.

Once the retention period expires, data are securely deleted or anonymised.

Your rights

Under Articles 25, 26, 27 and 28 of the Law on Personal Data Protection of BiH, users may:

• request access to their personal data,
• request correction of inaccurate data,
• request deletion where legal conditions are met,
• object to processing,
• withdraw previously given consent,
• request restriction of processing.

To exercise your rights, contact us at the email address admin@saplast.ba.

Users may also lodge a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina.

Changes to the Privacy Policy

SAPLAST d.o.o. reserves the right to amend this Privacy Policy to reflect legal requirements, technical improvements or changes in business processes.

All changes will be published on this page and take effect on publication.

Last updated: May 2026.